Privacy policy

We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, how long we retain it, who we share it with, and your rights. It is publicly accessible without a login and is rendered as static HTML text.

1. What Is Personal Information?
“Personal information” means any data that identifies you or can be reasonably linked to you. It does not include anonymous or de-identified data that cannot be traced back to an individual.

2. Types of Information We Collect
Depending on how you interact with the Service, we may collect:

  • Contact Information: name, billing address, shipping address, phone number, and email address, collected when you place an order or create an account.

  • Financial Information: credit card numbers, debit card numbers, payment method details, and transaction confirmations. Payment card information is collected on SSL-protected pages and processed by third-party payment processors. We do not store full payment card numbers on our servers.

  • Account Information: username, password stored in hashed form, security questions, and account preferences.

  • Transaction History: items browsed, added to cart, purchased, returned, exchanged, or canceled, along with order timestamps and amounts.

  • Communications: information you provide when contacting customer support, including message content and attachments.

  • Device Data: device type, browser type and version, operating system, IP address, and unique device identifiers.

  • Usage Data: pages visited, time spent on pages, referral URLs, and clickstream data.

3. How We Collect Information
We gather personal information from:

  • You directly, when you create an account, place an order, submit a support request, or subscribe to marketing.

  • Automatically through the Service, through cookies, web beacons, and similar tracking technologies.

  • From service providers and business partners, such as payment processors, fraud prevention services, and analytics providers.

4. How We Use Your Information
We use personal information for specific purposes:

  • To provide and fulfill the Service: processing orders, arranging shipping, completing transactions, and managing returns and exchanges.

  • To communicate with you: sending order confirmations, shipping updates, and responding to support inquiries.

  • To improve the Service: analyzing usage patterns to enhance functionality and user experience.

  • To prevent fraud and enhance security: verifying transactions, detecting suspicious activity, and protecting against unauthorized access.

  • For marketing: sending promotional communications only where you have opted in. You may withdraw consent at any time using the unsubscribe link.

  • To comply with legal obligations: responding to lawful requests, enforcing our Terms of Service, and protecting our rights and the rights of others.

5. How Long We Retain Your Information
We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Order and transaction records are retained as required by applicable tax and accounting laws.

  • Account information is retained while the account is active and for a reasonable period afterward to address post-closure inquiries.

  • Marketing contact information is retained until consent is withdrawn.

  • Support communications are retained for a reasonable period to resolve follow-up matters.

6. How We Share Your Information
We may disclose personal information to:

  • Vendors and service providers: payment processors, shipping carriers, IT infrastructure providers, and customer support platforms, contractually obligated to use the information only for the disclosed purposes.

  • Business and marketing partners: where you have consented to marketing and where permitted by law.

  • Affiliates: companies within our corporate group where necessary for operations.

  • In connection with a business transfer: in the event of a merger, acquisition, reorganization, or sale of assets.

  • Law enforcement and regulatory bodies: when required by law, subpoena, or legal process, or when necessary to protect rights, safety, or the safety of others.

  • We do not sell your contact information to third parties for monetary consideration.

7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to recognize your browser, remember preferences, analyze site traffic, and support marketing. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Service functionality. This policy covers cookies and the data collected through them.

8. Children’s Privacy
The Service is not intended for children under 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware of such collection without appropriate consent, we will take reasonable steps to delete it.

9. Your Rights and Choices
Depending on your location, you may have some or all of the following rights:

  • Access: confirm whether we process your personal information and obtain a copy.

  • Correction: correct inaccurate or incomplete personal information.

  • Deletion: delete personal information, subject to legal exceptions.

  • Restriction: restrict processing in certain circumstances.

  • Data Portability: receive a copy in a structured, commonly used, machine-readable format.

  • Objection: object to processing based on legitimate interests.

  • Opt Out of Sale or Sharing: where applicable law provides this right, opt out of sale or sharing for targeted advertising.
    To exercise these rights, contact us using the details below. We respond within the timeframe required by applicable law.

10. GDPR and CCPA/CPRA Compliance

  • EEA and UK individuals: Our legal bases include contract performance, legal obligations, legitimate interests in improving the Service and preventing fraud, and consent for marketing. You have the right to lodge a complaint with your local data protection authority.

  • California residents: Under the CCPA/CPRA, you have the right to know what categories of personal information are collected, the right to request deletion, and the right to opt out of sale or sharing. We do not sell personal information for monetary consideration. You also have the right to non-discrimination for exercising privacy rights.

11. International Transfers
Information may be transferred to, stored in, and processed in countries other than your own. Where we transfer personal information from the EEA or UK to a country without an adequate level of protection, we rely on appropriate safeguards such as Standard Contractual Clauses.

12. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Payment card information is collected on SSL-protected pages, and checkout is served over HTTPS. However, no internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

13. Policy Updates
We may update this Privacy Policy to reflect changes in practices or for legal, operational, or regulatory reasons. The latest version will be posted on this page with the effective date noted.

14. Contact Us
For questions about this Privacy Policy, to exercise rights, or to make a complaint, email: [email protected]